Guide to managing your subscription

Login to customer account

You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Login here.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a customer portal magic link. This magic link is typically sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email.

Use passwordless login

Quickly access your customer portal with no password required using a 4-digit code sent to your email.

Please Note: Sending the passwordless login 4-digit authentication code via SMS is only compatible for phone numbers from the United States and Canada. UK phone numbers will receive the 4-digit code through email only.

Follow the steps below to sign in with your 4-digit code:

Step 1 - Request a passwordless login code

  1. Navigate to your Shopify account login page.
  2. Below Need help accessing your subscriptions? click on the Click here text.
  3. In the Login window, enter your email address associated with the subscription account.
  4. Click the Send login code button
Step 2 - Check your email or text message

    A 4-digit authentication code is sent to your email and by text message. This code is valid for four minutes. If the code is not confirmed within that time frame, you must complete Step 1 again to send a new login code

    • If you only have an email address on your account: You will only receive the 4-digit authentication code via email.
    • If you have a valid phone number and email address on your account: You will receive the 4-digit authentication code through email and SMS.
    • Step 3 - Enter the 4-digit code into the passwordless login screen


    Step 3: In your browser, return to the login screen.

    1. Type in the code you received by email or SMS.
    2. When successfully logged in, the screen is redirected to your customer portal.
    3. If you did not receive your 4-digit code via email or SMS, try these troubleshooting steps:
    • Check your email spam folder.
    • Try refreshing the passwordless login page and re-enter your email address to receive a new code.
    • If you have exceeded five failed login attempts, refresh your web browser to help reset the login attempts. This requires you to re-enter your email address and obtain a new 4-digit code to try again.

    Update your billing information or email

    To update your payment information:

    1. Login to the customer portal.
    2. Click the Payment Methods tab.
    3. Expand the payment method to be adjusted.
    4. Click edit.
    5. Click Send update email on the slider.

    If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.

    Update shipping address

    Update shipping address for a specific subscription

    You can update the shipping address for a specific subscription:

    1. Login to your customer portal.
    2. Click on Subscriptions
    3. Click on the subscription product you want to update
    4. Scroll down to Shipping Address.
    5. Click the arrow to expand.
    6. Select one of the other shipping addresses.


    Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

    Update an existing shipping address

    You can update existing shipping addresses from the Shipping Addresses tab:

    1. Login to your customer portal.
    2. Click on the Shipping Addresses tab. This will display all shipping addresses on your customer account.
    3. Click the link on a specific address will allow you to update it as needed or click on the Add New Shipping Info button to add an address.

    Skip a delivery

    Log in to your customer portal to skip a delivery.

    1. Click the Upcoming Orders tab to see all upcoming deliveries for your subscriptions.
    2. Click the arrow next to your next upcoming order. You'll be taken to a page where you can edit the order.
    3. Scroll down and click 'Skip this order' . If you want to unskip a delivery, click Unskip next to the order.

    Edit your next order date

    Login to your customer portal to adjust the order date:

    1. Click Upcoming Orders and then click on the upcoming order you'd like to edit.
    2. You will be taken to a page where you can edit the upcoming order.
    3. Click on the Order Date box. A calendar will then appear and you can edit the order date.

    Add a discount

    To add a discount code to your subscription:

    1. Login to your customer portal.
    2. Click on the Subscriptions tab.
    3. Click on the Subscription product you’d like to discount.
    4. On the next page, scroll down and click the Add Discount button.
    5. Enter the code and select Add discount.

    Pause a subscription

    To pause your subscription, you will first need to log in to your account.

    1. Login to your customer portal.
    2. Click Subscriptions and Edit.
    3. Click on the subscription product you'd like to pause.
    4. Scroll to the bottom of the page and click Cancel Subscription.
    5. On the "Would you like to pause instead?" pop-up, select the amount of time you would like to pause your subscription.
    6. Take note of the next shipment date, which will reflect the pause duration.
    7. Click Pause Subscription.

    There is no unpause button in the customer portal. If you would like to reactivate your subscription before the next shipment date, locate the paused subscription on the Subscriptions page of the customer portal and click Order now.

    Cancel a subscription

    To cancel your subscription, you will first need to log in to your account.

    1. Login to your customer portal.
    2. Click Subscriptions.
    3. Click on the subscription product you'd like to cancel.
    4. Scroll down to the bottom of the page and click Cancel Subscription. If required, provide a cancellation reason and confirm the cancellation by clicking Proceed.